SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homemadeeasy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homemadeeasy.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sam is by far the biggest cat I’ve ever had the pleasure of owning. He loves to snuggle his large self into the bed and watch the goings on in the yard, tease the dog and harass the squirrels .. kitty nip was used for enticement the first few uses but after that he was enjoying with no added treats.
Once I got this thing to stick, it has served us well. Took 9 tries to get the dang suction cups to stay, but now that its up, its sturdy. My kitten loves it. I put a blanket on top of the pillow it comes with to make it warmer, and create barrier between her and the cold window (now November and 30 degrees). She loves laying in the sunshine for her afternoon naps. Highly recommend. Again, suction cups were tricky. Had to heat up and reheat cups several times, and keep cleaning window with rubbing alcohol before I got it to stick. So, keep trying if you have trouble.
The old lady of the house loves it so I love it! It took me a few times to show her what this new foreign contraption is but with a little loving and persistence, she is now a fan! This package arrived quickly and packaged very well. The only advice I would give to everyone would be, make sure you measure your window first because I'm the big dumb dummy head who didn't lol. I was still able to attach the bed because it's so flexible, big plus! All I did was squeeze the bed to fit and made sure the suction cups were very secure with no air trapped inside.
I have a 14 year old cat who is unusually small because she had a difficult beginning in life. She was showing signs of depression (winter was hard on her), so on a hunch, I bought this bed for her and put it on the east facing window in our dining room. She LOVES it! She can lay in the morning sun and get all nice and toasty warm. It's easy for her to get into and out of. I am amazed how well the suction cups work on it. I think this thing could hold 4 times the weight of my little 5 pound girl. I am so glad I got it for her.
Ok, so anyone with a cat knows that anything you buy for them is utterly snubbed in preference of the box. In this case however, and I have 2 cats, both the Thing In Itself and the box were superlative. Two birds, one purchase.
We've had this for about a month now and As you can see ONE of my 3 cats loves this. He is in it all day long; getting in and out to watch birds or nap. To get him in it in the first place I put a little catnip in it. It was old catnip so it didn't get him all crazy but he did, from then on, get in it. The other two as far as I know have not tried to get in it. That could because the one has claimed it. Seamus O'Malley (the one who loves it) is a 1 year old and I'm not sure his weight. No more than 10lbs though.
The suction cups are super strong and we've not had it fall or even look like it will fall. We did immediately take out the pillow insert becuase Seamus started eating it (it's like a fluffy, nappy fabric that can be pulled). I wanted to post a video of him turning around in it becuase that question has been asked but it wouldn't allow it. He doesn't always have trouble turning and seems to still love it so I don't think the awkward turning has turned him off from it.
Super easy to install. Haven't had any problems with the suction cups coming off. Holds both my lighter under 10 lbs. cat and my heavier plus 10 lbs. one. The space is narrow but they seem to enjoy the cozy fit. Took a couple of weeks for them to start using the beds regularly but now they spend at least one nap a day in them if not more. Bought two beds and they can often be found snoozing side by side or otherwise checking out the action in the back yard. I think sometimes it may get too hot for them with their black fur if the sun is shining directly on the beds, but that's only a small part of day assuming there aren't any clouds. Overall very happy with these and would recommend giving them a try.
I was very excited to get this as my cat loved her window seats. Her old ones were not the most attractive looking things by the window. This one is much more compact and looks way better. The suctions cups are super strong. Overall, I just like this one so much better. However, I’m not the one using it. Even though my cat uses it, she doesn’t get on it as much as the other eyesore ones that she has had. She mainly only uses it as a seat and not something she usually takes her cat naps on. I think the problem is the “volume” of it doesn’t allow for her to comfortably lie on her sides with her legs sticking out like she was able to with the older ones. Her only option when lying down is to be in an oblong ball position. The inside also slopes down a bit so she is forced to lean against the window, which isn’t her favorite thing. The liner pillow that came with it is a rough felt material that just feels itchy and abrasive to me, but I don’t think it bothers her. I still wrapped it with a pillowcase just in case though. I ended up keeping it just because she uses it once in a while. I hope in the near future, this company will come out with a product that has more depth to it without so much of a slope that will aesthetically look just as good. I do understand that more depth might cause weight to be distributed differently and the four suction cups might not be enough for the size I’m wishing for (although the suction cups are REALLY REALLY strong) nor would it be good for the window. I can only hope.
It's purrfect for my 17lb devil cat who was always walking on my keyboard driving me insane. Now he has a spot above his sister all to himself where he can lounge unaccosted and bask in the sun!
I don't usually write reviews, but I felt it was fitting to write one for this product. I was a little sceptical when I first saw the product because I was very unsure if it would be sturdy enough to actually hold on the window when/if my cat lounged in it. Not only was the product quickly delivered, but as you can see my cat absolutely loves this window seat. The best part is that it is completely sturdy and all worries of it not holding on the window have been replaced with compete happiness with the product. I would recommend this to anyone and their furry babies, as I have been pleasantly surprised with the product myself!
Love it but one of the suction cups just doesn’t want to stay put. I will have to get a replacement. Other than that it’s amazing my cat loves it!
It took two months and four days before one of my cats suddenly decided this was a pretty cool spot to nap and hang out. At first they were both terrified of the weird new thing I hung on the window and then completely ignored it for two months. Finally one day I looked over and my big fatty was just chilling out in the bed like she'd been hanging out there forever. Only one has adopted the spot so far but I'm more than happy with that. Taking a star off because the first time I hung it up it fell down after about 15 minutes. But it's been sturdy since. And my cat is a larger lady and there have been no issues. So happy one of them finally took to it!
I wanted something for my cat that would allow her to have a great view of outside, feel cozy (she likes to be inside things, under covers), and not take up tons of space. This is pretty cool, but she wouldn't use it at first. It took about 2-3 weeks before I saw her in it. Now she uses it a good bit. I wish it came in other colors though. Beige is just kinda blah. The suction cups seem strong. I'm scared of it falling while she is in it, but so far so good. I check it often and it still seems strongly stuck to the window.